At Syma, we prioritize maintaining a safe and respectful environment. Our Complaints/Content Removal Policy outlines the steps users can take to report content that may be illegal or violates our standards.
Reporting Process:
- Users can report content directly through our platform using the 'Report Content' link available on each content page.
- Reports should include detailed information about the content in question and the reasons for the complaint.
Review and Resolution:
- All reported complaints will be reviewed by our compliance team. If there is evidence of illegal content, the content reported will be removed immediately.
- During the review, the content may be temporarily removed or restricted while the investigation is ongoing.
Appeals Process:
- If a user disagrees with the decision made during the review, they may appeal the decision, and the appeal will be reviewed by a senior member of our compliance team. A final decision will be provided.
Potential Outcomes:
- Content that is found to violate our standards or legal requirements may be permanently removed from the platform.
- Users who repeatedly violate our standards may face further actions, including account suspension or termination.
- In cases where content is found to be compliant, it will be restored to the platform if it was previously removed.
This policy is visible on every page where content exists on the site, ensuring that all users are aware of their rights and the procedures for reporting and resolving complaints.